Shipping & Returns
USA: We ship to all 50 states via the United States Postal Service for the flat rate of $5 (3-5 days)
Canada: We ship to Canada via USPS First Class Package International (6-10 business days) as well as Priority Mail Express International (3-5 business days)
Australia and the UK: We ship to Australia and the UK via USPS First Class Package International (delivery date varies by destination) as well as Priority Mail Express International (3-5 business days)
Orders are dispatched 1 to 3 business days after they have been received.
If you are not completely satisfied with your purchase please notify us at firstname.lastname@example.org before shipping your item(s) back to us. We allow returns up to 30 days from the purchase date with the product's original packaging included. Shipping charges are nonrefundable, and the return shipping must be paid for by the customer. Please allow up to one week from the products arrival back to us for funds to be released (minus original shipping charges) via PayPal.
Please note that personalized items, like our nameplate necklaces, cannot be returned.
Exchanges will be handled as a return and reorder. Please follow the steps listed under returns and then reorder website to purchase items under a new transaction.
Damaged or defective items should be reported to us (at email@example.com) within 10 business days of receipt of the item. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.
Canceling an order
Please contact us at firstname.lastname@example.org to cancel an order. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.